Hi guys
I have a business scenario where I need to report on people who met the call target or not for a period of time
Here is my data
Call No: Call type Report Month call_close_time(hrs) Targer_time(hrs)
1 C1 2000/01 4 3
2 C1 2000/02 3 3
3 C2 2000/01 10 15
4 C3 2001/11 20 24
.
.
.
I want to create a chart showing what percentage of calls met target and what did not?
And broken down by month/call type....
Any ideas?
cheers